HUMAN-AI COLLABORATION IN ORGANISATIONS: A LITERATURE REVIEW ON ENABLING VALUE CREATION

The augmentation of human intellect and capability with artificial intelligence is integral to the advancement of next generation human-machine collaboration technologies designed to drive performance improvement and innovation. Yet we have limited understanding of how organisations can translate this potential into creating sustainable business value. We conduct an in-depth literature review of interdisciplinary research on the challenges and opportunities in organisational adoption of human-AI collaboration for value creation. We identify five positions central to how organisations can integrate and align the socio-technical challenges of augmented collaboration, namely strategic positioning, human engagement, organisational evolution, technology development and intelligence building. We synthesise the findings by means of an integrated model that focuses organisations on building the requisite internal microfoundations for the systematic management of augmented systems

HUMAN FLOURISHING IN THE DIGITAL ERA – WHAT RESPONSIBILITY DOES/SHOULD IS RESEARCH(ERS) HAVE?

The panelists will bring forth different positions regarding human flourishing in the digital era. They will provide their educated guess and assessment of how further technological progress would impact the situation further and increase the challenge, but also bring forth possible resolutions

Children in 2077: Designing Children’s Technologies in the Age of Transhumanism

What for and how will we design children’s technologies in the transhumanism age, and what stance will we take as designers? This paper aims to answer this question with 13 fictional abstracts from sixteen authors of different countries, institutions and disciplines. Transhumanist thinking envisions enhancing human body and mind by blending human biology with technological augmentations. Fundamentally, it seeks to improve the human species, yet the impacts of such movement are unknown and the implications on children’s lives and technologies were not explored deeply. In an age, where technologies can clearly be defined as transhumanist, such as under-skin chips or brain-machine interfaces, our aim is to reveal probable pitfalls and benefits of those technologies on children’s’ lives by using the power of design fiction

Conceptualising Gamification Risks to Teamwork within Enterprise

Gamification in businesses refers to the use of technology-assisted solutions to boost or change staff attitude, perception and behaviour, in relation to certain business goals and tasks, individually or collectively. Previous research indicated that gamification techniques can introduce risks to the business environment, and not only fail to make a positive change, but also raise concerns in relation to ethics, quality of work, and well-being at a workplace. Although the problem is already recognised in principle, there is still a need to clarify and concretise those risks, their factors and their relation to the gamification dynamics and mechanics. To address this, we conducted multi-staged empirical research, including two months’ observation and interview study, in two large-scale businesses using gamification in their workplace. In this paper, we focus on gamification risks related to teamwork within the enterprise. We outline various risk mitigation strategies and map them to primary types of gamification risks. By accomplishing such conceptualisation, we pave the way towards methods to model, detect and predict gamification risks on teamwork and recommend and design practices and strategies to tackle them

Artificial Intelligence in the Workplace: Implementation Challenges and Opportunities

The augmentation of human capability with artificial intelligence is integral to the advancement of next generation information systems yet we have limited understanding of how organisations can translate the potential of AI into creating business value. We conducted a pilot study of direct users of AI enabled technologies to investigate the challenges and opportunities of successful implementations of human-machine systems. Our study found that organisations have realised positive benefits from AI projects through high levels of communication, stakeholder consultation, problem management, ethics, and transparency. Significant work is required in managing staff motivation and empowerment, trust in AI technologies, and managing novel cyberthreat issues. Shortcomings in AI technology development in the areas of accuracy, reliability, trust, and human-machine interaction appear to be significant barriers to adoption and performance, as is the integrative and synchronous development of both human and technical systems. Performance outcomes may be equally dependent on how well organisation can strategically use AI to adapt, integrate and renew itself in a constantly shifting technological landscape